HOW TO OBTAIN MECOA and K&B PRODUCTS

MECOA/K&B engines, genuine parts and accessories are available through authorized dealers.
If you do not have a dealer near you, or if your dealer does not carry MECOA/K&B products, you may buy direct.

HOW TO ORDER by phone

When ordering MECOA and K&B engines or parts, use our order hotline at 1.800.FLY MY RC (1.800.359.6972) - note that this number is for orders only, not for technical help); or for local and international calls: 626.359.0016

EFFECTIVE IMMEDIATELY -- PHONE ORDERS HAVE A SLIGHTLY HIGHER SHIPPING AND HANDLING CHARGE.
You can save by ordering on line.

Phone hours are Monday thru Thursday - 9:00 A.M. to 4:00 P.M. Pacific Time
and Friday - 9:00 A.M. to 12:00 Noon Pacific Time.

ALTERNATIVE ORDERING METHODS
  • You may place your order via our fax line at 626.301.0298 (be sure to include your return fax number and country code (if non-U.S.). Also include your address, phone and payment information) or...

  • You may place your order via regular mail using our mailing address of:
    MECOA/K&B -- Attn. Sales Department -- P.O. Box 98 -- Sierra Madre, CA 91025 U.S.A.
  • Come to our Los Angeles area factory Monday thru Friday - 9:00 A.M. to 4:00 P.M. Pacific Time. It is advisable to call first to sure the item is available and we can prepare it for pick up. Click here for a map to our location.
Shipping and Handling within the continental US
YOU SAVE $$$ BY PLACING YOUR ORDER ONLINE!!!
$4.99
FOR INTERNET
ORDERS
$6.99
FOR PHONE ORDERS
Small parts orders up to 13 oz. NO COMPLETE ENGINES.
This is for regular mail shipping with a delivery confirmation.
NO INSURANCE. If the post office provides delivery confirmation, we consider the package delivered whether or not you receive it. No paint or thinner allowed.

$7.99
FOR INTERNET
ORDERS

$10.00
FOR PHONE ORDERS
Small parts orders up to 1 pound. NO COMPLETE ENGINES.
This upgrades you to Priority Mail
NO INSURANCE. If the post office provides delivery confirmation, we consider the package delivered whether or not you receive it. No paint or thinner allowed.

$10.00
FOR INTERNET
ORDERS

$12.00
FOR PHONE ORDERS
This Priority Mail FLAT RATE BOX no weight limit.
If it can fit in this size box
12” x 12” x 5-1/2” or 11-7/8" x 3-3/8" x 13-5/8"
NO INSURANCE. If the post office provides delivery confirmation, we consider the package delivered whether or not you receive it. No paint or thinner allowed.
$12.99
FOR INTERNET
ORDERS
$15.00
FOR PHONE ORDERS

This is for all orders for parts, paints or engines, up to 2 pounds unless noted with product. Priority Mail or UPS ground is used at our discretion, but most likely UPS will be used.

$14.99
FOR INTERNET
ORDERS
$17.00
FOR PHONE ORDERS

This is for all other size orders for parts, paints or engines, over 2 pounds unless noted with product. Priority Mail or UPS ground is used at our discretion, but most likely UPS will be used.

$22.99
UPS 3 Day Air Service (Up to 2 pounds) No paint or thinner allowed by air service
$28.99
UPS 2 Day Air Service (Up to 2 pounds) No paint or thinner allowed by air service
$56.00
UPS Next Day Service (Up to 2 pounds) No paint or thinner allowed by air service
Please note we do not allow the use of a customers own account (UPS/Fedex, etc.) to ship their order.
Alaska and Hawaii shipments are higher for complete engines and airplanes (your Customer Service Rep can provide current cost). Parts orders fall under the same charges as Priority Mail Continental US. Engines are usually slightly higher than 2 day UPS charges shown.
Average Shipping times for standard UPS ground service (business days). Alaska & Hawaii reflects air service.

SHIPPING & HANDLING to Canada
$6.99 USD
up to 8 oz First Class Mail - No Insurance, No Tracking, See Note Below *
$8.99 USD
up to 1 lb First Class Mail - No Insurance, No Tracking, See Note Below *
$12.99 USD
up to 2 LB First Class Mail - No Insurance, No Tracking, See Note Below *
$17.99 USD
over to 2 LB First Class Mail - No Insurance, No Tracking, See Note Below *
   
$19.99 USD
up to 1 LB Priority Mail -- Includes Tracking and Insurance
$23.99 USD
up to 2 LB Priority Mail -- Includes Tracking and Insurance
$28.99 USD
Flat Rate Priority Mail (subject to items fitting into box)
  • Heavier shipments of complete engines or airplanes may be higher (your Customer Service Rep can provide exact current cost).

  • MECOA/K&B recommends Priority Mail to protect your goods against loss or breakage which might occur in transit. If you decide on First Class Mail, a proof of mailing from our Post Office will relieve K&B of any liability for lost or damaged merchandise.

  • Insurance claims for loss or damage to Canada and all other foreign countries will be the obligation of the customer. K&B will provide the customer documentation and assist with the required procedures with the U.S. Postal service. Other than that the claims process is out of our control.

  • *MECOA/K&B's only obligation for lost or damage of uninsured packages will be to provide the customer with proof of mailing. This confirms we did mail it at our end. You agree to have no recourse against MECOA/K&B if you do not receive the package. NOTE: Since mail service has changed from Air Mail to First Class we have had packages take up to and over a month to reach customers. This is not the norm but it does occur.

INTERNATIONAL ORDERS

Europe, Asia, Australia, New Zealand, South Africa, Mexico
$8.99 USD
up to 8 oz First Class Mail - No Insurance, No Tracking, See Note Below *
$12.99 USD
up to 1 LB First Class Mail - No Insurance, No Tracking, See Note Below *
$18.99 USD
up to 2 LB First Class Mail - No Insurance, No Tracking, See Note Below *
$29.99 USD
up to 1 LB Priority Mail -- Includes Tracking and Insurance
$34.99 USD
up to 2 LB Priority Mail -- Includes Tracking and Insurance
South America, Central America, Russia, Middle East
$19.99 USD
up to 1 LB First Class Mail - No Insurance, No Tracking, See Note Below *
$24.99 USD
up to 2 LB First Class Mail - No Insurance, No Tracking, See Note Below *
$32.99 USD
up to 1 LB Priority Mail -- Includes Tracking and Insurance
$38.99 USD
up to 2 LB Priority Mail -- Includes Tracking and Insurance
  • The following information should be provided by foreign customers who are paying with credit card:

    - complete name (as it appears on the card)
    - credit card billing address (This can not be different from shipping address)
    - telephone/fax number
    FOREIGN ORDERS MAY BE ASKED TO VERIFY AN ARBITRARY CHARGE TO THEIR CREDIT CARD PRIOR TO ITEM SHIPMENT TO VERIFY VALIDITY OF CREDIT CARD.
    This may delay shipment a few days.

  • MECOA/K&B recommends Priority Mail to protect your goods against loss or breakage which might occur in transit. If you decide on First Class Mail, a proof of mailing from our Post Office will relieve K&B of any liability for lost or damaged merchandise.
  • *MECOA/K&B's only obligation for lost or damage of uninsured packages will be to provide the customer with proof of mailing. This confirms we did mail it at our end. You agree to have no recourse against MECOA/K&B if you do not receive the package. NOTE: Since mail service has changed from Air Mail to First Class we have had packages take up to and over a month to reach customers. This is not the norm but it does occur.
  • Insurance claims for loss or damage to foreign countries will be the obligation of the customer. MECOA/K&B will provide the customer documentation and assist with the required procedures with the US Postal service. Other than that the claims process is out of our control and the responsibility of the customer. Our only obligation for First Class Mail is proof of shipment. Under no circumstances may the customer withdraw payment in the form of a charge back if MECOA/K&B provides them proof of shipment.
PAYMENT TERMS
  • All prices are in US Dollars. Payment must be made in US Funds.

  • Shipments within California are subject 8.25% sales tax added to merchandise total. Simply multiply your parts total .0825 and add this to your total. Shipping charges are not taxed.

  • All major credit cards (Visa, MasterCard, Discover, American Express) are accepted. We also accept Money Orders, Cashiers Checks and Personal Checks. (Note that personal checks may require clearance time).

  • NO PAYPAL ACCEPTED

  • Sending cash is not recommended. If you send cash, do so at your own risk.

  • Payment is required prior to shipment. No C.O.D. or open account orders.

  • Returned checks are subject to a $25.00 handling fee.

  • Charge backs on credit cards are subject to a $30.00 service fee. If you feel there is a problem call us first. Do not dispute the charge on your credit card first, you have a 90 day grace period with your credit card company to dispute a charge.

  • Wire transfers are subject to a $35.00 processing fee which should be added to your total.
TECHNICAL HELP

Refer to FAQ (engine operations) or our Technical Forum

RETURN POLICY

Refer to contact us for information on returning merchandise

OWNER'S MANUALS

Refer to Parts Lists and Owner's Guides link for information.

WARRANTY SERVICE

Refer to warranty for information on warranty service.

ENGINE REPAIR

Refer to repair for information on obtaining factory service for your MECOA engine.

TRADE-IN PROGRAM

Refer to trade-in for information regarding our unique trade-in program


©2007-1998 Model Engine Corporation of America, All rights reserved.
MECOA is a Registered Trademark of Model Engine Corp. of America
Registered U.S. Patent Office

No part may be reproduced without written permission from
MECOA -- P.O. Box 98 -- Sierra Madre, CA 91025 U.S.A.