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HOW
TO OBTAIN MECOA and K&B PRODUCTS
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MECOA/K&B
engines, genuine parts and accessories are available
through authorized dealers.
If you do not have a dealer near you, or if your dealer
does not carry MECOA/K&B products, you may buy direct.
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| HOW
TO ORDER by phone |
When
ordering MECOA and K&B engines or parts, use our
order hotline at 1.800.FLY MY RC (1.800.359.6972)
- note that this number is for orders only,
not for technical help);
or for local and international calls: 626.359.0016
EFFECTIVE
IMMEDIATELY -- PHONE ORDERS HAVE A SLIGHTLY HIGHER
SHIPPING AND HANDLING CHARGE.
You can save by ordering on line.
Phone
hours are Monday thru Thursday - 9:00 A.M. to 4:00
P.M. Pacific Time
and Friday - 9:00 A.M. to 12:00 Noon Pacific Time.
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| ALTERNATIVE
ORDERING METHODS |
- You
may place your order via our fax line at 626.301.0298
(be sure to include your return fax number and country
code (if non-U.S.). Also include your address, phone
and payment information) or...
-
You may place your order via regular mail using
our mailing address of:
MECOA/K&B -- Attn. Sales Department -- P.O. Box
98 -- Sierra Madre, CA 91025 U.S.A.
- Come
to our Los Angeles area factory Monday thru Friday
- 9:00 A.M. to 4:00 P.M. Pacific Time. It is advisable
to call first to sure the item is available and we
can prepare it for pick up. Click
here for a map to our location.
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Shipping
and Handling within the continental US
YOU SAVE $$$ BY PLACING YOUR ORDER ONLINE!!! |
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$4.99
FOR INTERNET
ORDERS
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$6.99
FOR PHONE ORDERS
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Small
parts orders up to 13 oz. NO COMPLETE ENGINES.
This is for regular mail shipping with a delivery confirmation.
NO INSURANCE. If the post office provides delivery confirmation,
we consider the package delivered whether or not you receive
it. No paint or thinner allowed. |
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$7.99
FOR
INTERNET
ORDERS
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$10.00
FOR PHONE ORDERS
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Small
parts orders up to 1 pound. NO COMPLETE ENGINES.
This upgrades you to Priority Mail
NO INSURANCE. If the post office provides delivery confirmation,
we consider the package delivered whether or not you receive
it. No paint or thinner allowed. |
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$10.00
FOR
INTERNET
ORDERS
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$12.00
FOR PHONE ORDERS
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This
Priority Mail FLAT RATE BOX no weight limit.
If it can fit in this size box 12
x 12 x 5-1/2 or 11-7/8" x 3-3/8"
x 13-5/8"
NO INSURANCE. If the post office provides delivery
confirmation, we consider the package delivered whether
or not you receive it. No paint or thinner allowed. |
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$12.99
FOR
INTERNET
ORDERS
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$15.00
FOR PHONE ORDERS
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This is
for all orders for parts, paints or engines, up to 2
pounds unless noted with product. Priority Mail or UPS
ground is used at our discretion, but most likely UPS
will be used.
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$14.99
FOR
INTERNET
ORDERS
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$17.00
FOR PHONE ORDERS
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This is
for all other size orders for parts, paints or engines,
over 2 pounds unless noted with product. Priority Mail
or UPS ground is used at our discretion, but most likely
UPS will be used.
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$22.99
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UPS
3 Day Air Service (Up to 2 pounds) No paint or thinner
allowed by air service |
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$28.99
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UPS
2 Day Air Service (Up to 2 pounds) No paint or thinner
allowed by air service |
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$56.00
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UPS
Next Day Service (Up to 2 pounds) No paint or thinner
allowed by air service |
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Please
note we do not allow the use of a customers own account
(UPS/Fedex, etc.) to ship their order.
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Alaska
and Hawaii shipments are higher for complete engines
and airplanes (your Customer Service Rep can provide
current cost). Parts orders fall under the same charges
as Priority Mail Continental US. Engines are usually
slightly higher than 2 day UPS charges shown.
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Average
Shipping times for standard UPS ground service (business
days). Alaska & Hawaii reflects air service.

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| SHIPPING
& HANDLING to Canada |
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$6.99
USD
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up to 8 oz First Class Mail - No Insurance, No Tracking,
See Note Below * |
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$8.99
USD
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up to 1 lb First Class Mail - No Insurance, No Tracking,
See Note Below * |
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$12.99
USD
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up
to 2 LB First Class Mail - No Insurance, No Tracking,
See Note Below * |
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$17.99
USD
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over
to 2 LB First Class Mail - No Insurance, No Tracking,
See Note Below * |
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$19.99
USD
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up
to 1 LB Priority Mail -- Includes Tracking and Insurance |
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$23.99
USD
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up
to 2 LB Priority Mail -- Includes Tracking and Insurance |
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$28.99
USD
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Flat
Rate Priority Mail (subject to items fitting into box) |
- Heavier
shipments of complete engines or airplanes may be
higher (your Customer Service Rep can provide exact
current cost).
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MECOA/K&B recommends Priority Mail to protect your
goods against loss or breakage which might occur in
transit. If you decide on First Class Mail, a proof
of mailing from our Post Office will relieve K&B
of any liability for lost or damaged merchandise.
- Insurance
claims for loss or damage to Canada and all other
foreign countries will be the obligation of the customer.
K&B will provide the customer documentation and
assist with the required procedures with the U.S.
Postal service. Other than that the claims process
is out of our control.
- *MECOA/K&B's
only obligation for lost or damage of uninsured packages
will be to provide the customer with proof of mailing.
This confirms we did mail it at our end. You agree
to have no recourse against MECOA/K&B
if you
do not receive the package. NOTE: Since mail service
has changed from Air Mail to First Class we have had
packages take up to and over a month to reach customers.
This is not the norm but it does occur.
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INTERNATIONAL
ORDERS
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| Europe,
Asia, Australia, New Zealand, South Africa, Mexico |
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$8.99
USD
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up to 8 oz First Class Mail - No Insurance, No Tracking,
See Note Below * |
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$12.99
USD
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up
to 1 LB First Class Mail - No Insurance, No Tracking,
See Note Below * |
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$18.99
USD
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up
to 2 LB First Class Mail - No Insurance, No Tracking,
See Note Below * |
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$29.99
USD
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up
to 1 LB Priority Mail -- Includes Tracking and Insurance |
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$34.99
USD
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up
to 2 LB Priority Mail -- Includes Tracking and Insurance |
| South
America, Central America, Russia, Middle East |
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$19.99
USD
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up
to 1 LB First Class Mail - No Insurance, No Tracking,
See Note Below * |
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$24.99
USD
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up
to 2 LB First Class Mail - No Insurance, No Tracking,
See Note Below * |
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$32.99
USD
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up
to 1 LB Priority Mail -- Includes Tracking and Insurance |
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$38.99
USD
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up
to 2 LB Priority Mail -- Includes Tracking and Insurance |
- The
following information should be provided by foreign
customers who are paying with credit card:
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-
complete name (as it appears on the card)
- credit card billing address (This can not
be different from shipping address)
- telephone/fax number
FOREIGN
ORDERS MAY BE ASKED TO VERIFY AN ARBITRARY
CHARGE TO THEIR CREDIT CARD PRIOR TO ITEM
SHIPMENT TO VERIFY VALIDITY OF CREDIT CARD.
This may delay shipment a few days.
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-
MECOA/K&B recommends Priority Mail to protect your
goods against loss or breakage which might occur in
transit. If you decide on First Class Mail, a proof
of mailing from our Post Office will relieve K&B
of any liability for lost or damaged merchandise.
- *MECOA/K&B's
only obligation for lost or damage of uninsured packages
will be to provide the customer with proof of mailing.
This confirms we did mail it at our end. You agree
to have no recourse against MECOA/K&B
if you
do not receive the package. NOTE: Since mail service
has changed from Air Mail to First Class we have had
packages take up to and over a month to reach customers.
This is not the norm but it does occur.
- Insurance
claims for loss or damage to foreign countries will
be the obligation of the customer. MECOA/K&B will
provide the customer documentation and assist with
the required procedures with the US Postal service.
Other than that the claims process is out of our control
and the responsibility of the customer. Our only obligation
for First Class Mail is proof of shipment. Under no
circumstances may the customer withdraw payment in
the form of a charge back if MECOA/K&B provides
them proof of shipment.
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| PAYMENT
TERMS |
- All
prices are in US Dollars. Payment must be made in
US Funds.
- Shipments
within California are subject 8.25% sales tax added
to merchandise total. Simply multiply your parts total
.0825 and add this to your total. Shipping charges
are not taxed.
- All
major credit cards (Visa, MasterCard, Discover, American
Express) are accepted. We also accept Money Orders,
Cashiers Checks and Personal Checks. (Note that personal
checks may require clearance time).
- NO
PAYPAL ACCEPTED
- Sending
cash is not recommended. If you send cash,
do so at your own risk.
- Payment
is required prior to shipment. No C.O.D. or open
account orders.
- Returned
checks are subject to a $25.00 handling fee.
- Charge
backs on credit cards are subject to a $30.00 service
fee. If you feel there is a problem call us first.
Do not dispute the charge on your credit card first,
you have a 90 day grace period with your credit card
company to dispute a charge.
- Wire
transfers are subject to a $35.00 processing fee which
should be added to your total.
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| TECHNICAL
HELP |
Refer
to
FAQ (engine
operations) or our Technical
Forum
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| RETURN
POLICY |
Refer
to contact
us for information on returning merchandise
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| OWNER'S
MANUALS |
Refer
to Parts Lists and Owner's
Guides link for information.
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| WARRANTY
SERVICE |
Refer
to warranty for
information on warranty service.
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| ENGINE
REPAIR |
Refer
to repair for information
on obtaining factory service for your MECOA engine.
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| TRADE-IN
PROGRAM |
Refer
to trade-in for
information regarding our unique trade-in program
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